This paper will argue that ICT leaders will need to become more emotionally intelligent to ensure that optimal expression of emotion is brought to bear on rational ICT decisions in groups to maximize productivity. Here are five dimensions of EI discussed in this paper. (Ground rules for ICT team leaders)
1. Be aware of your emotions and express them
The ICT team leader must become an aware expresser and lead the way in modeling these behaviors, encouraging others to learn them. There are three zones of awareness - the Outer Zone (everything outside me including others and the tasks we have to do), the Middle Zone (thinking, judging, intellectualizing, analyzing, blaming) and the Inner Zone (feelings, emotions, sensations).
2. Recognize your ICT team members' emotions and empathize with them
- Empathy: Recognizing others' emotions helps ICT leaders enter the worlds of their followers.
- Understanding emotion in others produces trust.
- Reduces defensiveness in the team.
- Allows thoughts to find thinkers
- Recognizing emotion in others includes and acknowledges their worth in the team.
- Leader as empathizer.
3. Use your feelings to influence decision making in your ICT team
- Feelings enhance rational judgment.
- Gut feel produces intuition. When team members pay attention to the irrational, new ideas emerge by themselves. "Lose your mind and come to your senses" - (Herman & Korenich, 1977.)
- Emotions produce synergistic outcomes for the ICT team.
- The leader as team facilitator: The successful ICT team leader does not lose his or her critical faculties, but suspends them occasionally, inviting emotional expression to excite team members to their best efforts.
4. Manage the emotions in interpersonal relations with your ICT team members
- The leader as container
- Assertively managing conflict: ICT team leaders must adapt their management styles to each stage of group development. Each requires emotional management so that the social or maintenance needs of the team are met. Only when people's needs for inclusion, safety, influence, belonging, acceptance and respect are met can they get on with the task. It is critical that ICT team leaders have highly developed interpersonal skills as well as knowledge of their domains.
- Treating feelings as data about the team
5. Appropriately control your own emotions as ICT team leader
Control your own emotions when you are severely anxious.
For further understanding pls read the full article...
2 comments:
Emotional Intelligent (EQ not EI!) is important especially to the leader. The word “leader” is not only applied in the organisation but also in our family. For better understand about emotional intelligent we can watch the movie titled Gladiator where the Rome General, Maximus lead his soldiers in the battle. The each word came out from Maximus during the battle show how he handled his soldiers during the battle by applying EQ.
People personality can be categorised into five categories i.e.
Openness - Tend to like creativity, unusual events and new challenges but tend to dislike routine
Neutral – Tend to like harmony, stability, clearly defined roles but tend to dislike unplanned changes
Analytical – Tend to like precision, stability, clearly defined roles but tend to dislike risks
Relational – Tend to like fun, reach out to others and opportunities to inspire others but tend to dislike routine which they perceive as boring activities
Decisive – Freedom, challenges and competitions and leadership roles but tend to dislike being second in anything
Remember this
IQ gets you a job but EQ gets you promoted…remember Maximus………from General to Emperor
People out there know EQ better rather than EI, but why EQ was introduced?
Through my reading, much like IQ, EQ is a measurement for Emotional Intelligent (EI). IQ used to measure conventional intelligent. However, there are numerous other assessments of EI each advocating different models and measures. Psychologist Reuven Bar-On (2006) developed one of the first measures of EI that used the term "Emotion Quotient" (EQ).
When you are thinking that your IQ is more important than your EQ but actually your EQ gets you farther in your life than your IQ. Your EQ affects how good you feel. Your EQ is not fixed at birth. If you have a high EQ, you are more likely to do well in life. If you feel very good, then you will very likely do better in things than others that have a low EQ. If you have high EQ, you also will be good in leadership. As a leader (either in your organization or your family), you need EI but how to measure your EI? Of course you can use EQ as an assessment, right? EQ assessment probably consist those 5 categories of people personality as u already mentioned.
[if I misunderstood, please put me back on the right track]
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